Returns & Exchanges
We want you to cherish your DÔEN garments and offer a seamless return process for items in original, unworn condition within 30 days of delivery. Please note that all sale items marked as 'Final Sale' are ineligible for return or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags remain attached and the garment is folded neatly.
Label and Ship
Download and print the prepaid shipping label provided by the portal, affix it to your package, and drop it off at any authorized carrier location.
Processing and Refund
Once our studio receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing